pgp-help.com

Orders and Invoices

How do I add a part to an order?

Call (800) 772-2678 to speak with a salesperson. Once you have submitted an order, it cannot be modified via PriceGuidePro.

To add a part to an order, cancel an order, or change an order, call Motor State Distributing and talk directly with a salesperson at: (800) 772-2678. Normal order desk hours are 9:00 AM - 6:00 PM EST Monday thru Friday and 9:00 AM - 12:00 Noon EST Saturday. Please be aware that many of our systems are automated and depending how and when your order will ship, it may be sent out to our distribution center very quickly. Once an order has been sent out to the distribution center for picking/packing/shipping, we will be unable to change or cancel an order.

Orders and Invoices

How do I change my shipping method on a cart I have already started?

To change the shipping method on an active cart you will need to go into the cart details.

Orders and Invoices

What does it mean when my order status is "Paid"?

This means the order has been paid for in full.

Orders and Invoices

If I am a PriceGuidePro.com user, can I still call to place an order if I want?

Of course! Call Motor State Distributing at (800) 772-2678 or (269) 463-4113 and a salesperson will be happy to help.

Orders and Invoices

Can I change or cancel an order once it is placed on PriceGuidePro.com?

Not at this time. Please call Motor State to cancel an order at: (800)772-2678 but be aware that our systems are automated and the orders are transmitted to the warehouse quickly so it may be a very small window to cancel.

Orders and Invoices

Can I print a copy of an order I have already placed?

You can print a copy of your order from the Order History page.

Orders and Invoices

How do I view or print an invoice?

To view or print an invoice, click on the Orders button located in the upper right-hand corner of your PriceGuidePro.com page.

Orders and Invoices

Where can I see the orders I've placed?

Yes, you can see the orders placed by clicking the "Orders" button at the top of the page.

Orders and Invoices

What if I validated my cart but do not want to submit it?

There are numerous ways you can stop before submitting your order.

Orders and Invoices

Can I print a quote for my cart?

Yes, you can print a quote and customize it from the shopping cart details.

Orders and Invoices

What does it mean if my order is "In Process"?

Your order has been sent out to the warehouse for picking, packing, and shipping.

Orders and Invoices

What does regular back order (RBO) mean?

Regular back order (RBO) means we will order this part on our next stocking order from the manufacturer.

Orders and Invoices

What is a vendor drop ship (VDS)?

A vendor drop ship (VDS) is when Motor State Distributing orders your part right away and has the manufacturer ship it directly to your customer.

Orders and Invoices

Why should I Special Order Today (SOT) instead of back ordering a part?

If you choose to 'Special Order Today' (SOT) instead of back ordering a part, you will not have to wait for Motor State Distributing's regular stocking order to come in before your part(s) is shipped to you.

Orders and Invoices

Can I use a credit card that is not in my payment methods to check out?

Call Motor State Distributing at: (800) 772-2678 or (269) 210-4011 to add your card to file. Any salesperson would be happy to assist you. You must have the credit card on file with Motor State Distributing to use it on your PriceGuidePro.com account.

Orders and Invoices

How do I edit an order?

You can edit an order before it is submitted from the cart details page.

Orders and Invoices

What do I do if I deleted a cart by accident?

Don't panic, you can recover your cart immediately when you delete it.

Orders and Invoices

How do I add special instructions to my shopping cart?

You can add special instructions to a shopping cart at any time before the order has been submitted.

Orders and Invoices

How do I edit the shipping address for an order?

You can edit the address you are shipping to in the cart details section.

Orders and Invoices

How do I combine a back order with an order I am currently placing?

You will be notified when you validate an order if any back orders are ready to ship. You can then opt to combine the back order with the order you are currently placing.

Orders and Invoices

How do I order a part number that is not in PGP, a custom part number or a special part number?

To place an order with a part number that does not come up in PGP, you will need to call Motor State Distributing and talk directly with a salesperson.

Orders and Invoices

Who do I contact for additional information or a question about an order I submitted?

For additional information on your order, please contact Motor State Distributing at (800) 772-2678 or sales@motorstate.com. This information is conveniently located at the bottom of your order confirmation email.

Orders and Invoices

How do I create a shopping cart?

You can create a shopping cart before or after searching for a product or from the cart's menu at the top of your PriceGuidePro.com page.

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