FAQ

Shipping and Tracking

Shipping and Tracking

How do I see my estimated shipping rate on a cart I have started?

If your estimated shipping rate calculation is available, click the cart details and validate your order to see the estimation. To see the estimated shipping rates for all available shipping methods, see below.

Orders and Invoices

Orders and Invoices

How do I change my shipping method on a cart I have already started?

To change the shipping method on an active cart you will need to go into the cart details.

Account and Settings

Account and Settings

How do I know when something on my Watchlist is now available?

You will receive a notification when an item from your Watchlist is now available to order.

Others

Can I add just certain product(s) from my list to a cart to submit an order?

Yes, you can add product(s) to a cart from your list to a shopping cart in the list details page.

Others

How do I add a part to an existing Bookmark List?

To add a part to your Bookmark list see the instructions below:

Others

Is there a Bookmark List feature in PriceGuidePro.com?

Yes, you can access the Bookmark List feature by clicking on the Lists button in the upper right-hand corner between the Orders and Carts buttons.

Orders and Invoices

Orders and Invoices

What does it mean when my order status is "Paid"?

This means the order has been paid for in full.

Can I make my P.O. numbers start with a specific number for a cart?

Yes, there are various ways you can customize your P.O.

Orders and Invoices

Orders and Invoices

If I am a PriceGuidePro.com user, can I still call to place an order if I want?

Of course! Call Motor State Distributing at (800) 772-2678 or (269) 463-4113 and a salesperson will be happy to help.

Orders and Invoices

Orders and Invoices

Can I change or cancel an order once it is placed on PriceGuidePro.com?

Not at this time. Please call Motor State to cancel an order at: (800)772-2678 but be aware that our systems are automated and the orders are transmitted to the warehouse quickly so it may be a very small window to cancel.

Orders and Invoices

Orders and Invoices

Can I print a copy of an order I have already placed?

You can print a copy of your order from the Order History page.

Account and Settings

Account and Settings

Will I get order and/or shipping confirmation for orders by placed via PriceGuidePro.com?

Yes, this is automatically emailed to the email address(es) registered to your account.

Business Tools

Where do I find Custom Order Forms?

Custom Order forms are available in the Business Tools section below Lists at the top of your Price Guide Pro page.

Others

What does UPP mean?

UPP stands for Unilateral Pricing Policy.

Orders and Invoices

Orders and Invoices

How do I view or print an invoice?

To view or print an invoice, click on the Orders button located in the upper right-hand corner of your PriceGuidePro.com page.

Orders and Invoices

Orders and Invoices

Where can I see the orders I've placed?

Yes, you can see the orders placed by clicking the "Orders" button at the top of the page.

Orders and Invoices

Orders and Invoices

What if I validated my cart but do not want to submit it?

There are numerous ways you can stop before submitting your order.

Others

Can I save my shopping cart as a list?

Yes, you can can save your shopping cart as a list by selecting "Save as List" from the Cart info page.

Others

Can I add a "Line Memo" or a comment to a line order or product?

Yes, you can add a line memo or comment in the shopping cart, while adding the product to your cart. You even change your settings to prompt you for a line memo each time you add a product to your cart.

Others

What is Quick View?

Quick View is a way to see Product Details, Add on Sales, Alternate Products and Mix & Match products if available, in a pop-up window.

Others

Can I search by brand?

Yes, you can search by brand using the drop-down "Brand List" by clicking on the three dots located between the search bar and the orange "Search" button or by utilizing the "Brands" menu below the search bar.

Others

Can I search by category?

You can search for parts by category by clicking on the "Stocking Category" tab under the search box at the top of your PriceGuidePro page.

Others

What search criteria should I use?

You can enter keywords, part numbers, partial part numbers, sale type (ex. motor state madness), and brand into the search box to quickly find what you are looking for.

Account and Settings

Account and Settings

How do I change my billing address?

Call Motor State Distributing at: (800) 772-2678 or (269) 210-4011.

Others

How do I submit a feedback for a product?

To submit a feedback on a product, click on the "Feedback" button below the "Add to Lists" button on the right-hand side of the product details. (If you are in compact view, you will need to click on the blue part number first.)

Account and Settings

Account and Settings

How do I remove a user from my PriceGuidePro account?

You can edit users on your account by navigating to the Account & Settings > Account Members page in PGP.

Others

What is the best browser to use with PriceGuidePro.com?

Chrome, but we support recent versions of all popular browsers.

Others

What is a kit with options?

A kit that includes more than one option for one or more components.

Account and Settings

Account and Settings

Why am I not seeing my cost?

You may be in Retail Mode.

Account and Settings

Account and Settings

How do I hide my cost?

Click on "You order, we ship... We make it easy" at the top-left of the page (in the black bar above the PriceGuidePro logo) to enter Retail Mode.

Account and Settings

Account and Settings

Can I print my cart?

Yes, you can print your cart and customize it from the shopping cart details.

Orders and Invoices

Orders and Invoices

Can I print a quote for my cart?

Yes, you can print a quote and customize it from the shopping cart details.

Account and Settings

Account and Settings

What is a user account?

A user specific PriceGuidePro.com login registered to a Motor State wholesale account.

Account and Settings

Account and Settings

Can I change my Retail Mode Settings?

Yes, you can customize your Retail Mode Settings and even add a custom logo to your PriceGuidePro from the Account & Settings tab located in the black bar at the top right-hand corner of your PriceGuidePro.com page or from Business Tools located below the search box.

Account and Settings

Account and Settings

How do I hide my cost?

Click on "You order, we ship... We make it easy" at the top-left of the page (in the black bar above the PriceGuidePro logo) to enter Retail Mode.

Others

Is there a way to see only part numbers that are currently in stock?

Yes, you can select to view only the part numbers that we currently have in stock (1+ Qty).

Others

Is there a persistent "Stocking Only" search option?

Yes, you can set search results to "Stocking Only" by utilizing the search settings located within the drop-down menu (three dots) in the grey box next to the search bar.

Business Tools

How do I switch to Retail Mode ?

There a couple of ways to turn Retail Mode on and off.

Account and Settings

Account and Settings

How do I upload my company's logo or text to show in Retail Mode?

You can do this from Account & Settings in the black bar in the top right corner of your PriceGuidePro page or from the Business Tools tab located below the "Lists" button.

Account and Settings

Account and Settings

What does it mean if there are brand restrictions on my account?

You are not allowed to sell a product or line of products due to written instructions from a manufacturer.

Account and Settings

Account and Settings

Are there ways to manage my account in PriceGuidePro.com?

Yes, there are numerous ways to modify your account including creating Retail Price Rules, P.O. customization, shipping methods and more.

Shipping and Tracking

Shipping and Tracking

What does it mean if my order is "Shipped"?

This means a shipping label has been created for your order.

Orders and Invoices

Orders and Invoices

What does it mean if my order is "In Process"?

Your order has been sent out to the warehouse for picking, packing, and shipping.

Orders and Invoices

Orders and Invoices

What does regular back order (RBO) mean?

Regular back order (RBO) means we will order this part on our next stocking order from the manufacturer.

Orders and Invoices

Orders and Invoices

What is a vendor drop ship (VDS)?

A vendor drop ship (VDS) is when Motor State Distributing orders your part right away and has the manufacturer ship it directly to your customer.

Orders and Invoices

Orders and Invoices

Why should I Special Order Today (SOT) instead of back ordering a part?

If you choose to 'Special Order Today' (SOT) instead of back ordering a part, you will not have to wait for Motor State Distributing's regular stocking order to come in before your part(s) is shipped to you.

Orders and Invoices

Orders and Invoices

Can I use a credit card that is not in my payment methods to check out?

Call Motor State Distributing at: (800) 772-2678 or (269) 210-4011 to add your card to file. Any salesperson would be happy to assist you. You must have the credit card on file with Motor State Distributing to use it on your PriceGuidePro.com account.

Account and Settings

Account and Settings

Can I add additional users to my PriceGuidePro.com account?

Yes, you can add users to your PriceGuidePro.com account.

Account and Settings

Account and Settings

How do I make changes to my name, email, title/position, and or phone numbers on my account in PriceGuidePro.com?

You can go to Account and Settings>Profile and modify the desired info there.

Orders and Invoices

Orders and Invoices

How do I edit an order?

You can edit an order before it is submitted from the cart details page.

Others

Where can I find the sales/deals Motor State is currently offering?

You can see the sales/deals Motor State Distributing is offering from the "Current Deals" tab located below the search box at the top of your PriceGuidePro.com page.

Others

What does it mean when I have a notification in red at the top of my PriceGuidePro.com page?

This means that you have an update on an order(s), an order has shipped, something is available on your watchlist and/or at least one item on a back order is ready to ship.

Others

Is there a way to see the manufacturer and retail rebates available?

Yes, you can see the manufacturer and retail rebates available from the Rebates tab located below the search box at the top of your PriceGuidePro.com page. It is also available on eligible parts in the search results of the expanded product view.

Others

How do I submit a lost sale?

To submit a lost sale, click on the "Lost Sale" button below the "Add to Lists" button on the right-hand side of the product details. (If you are in compact view, you will need to click on the blue part number first.)

Business Tools

How do I change my currency rate?

You can change your currency rate by using the Currency & Retail Price settings under the Account & Settings tab at the top of your PriceGuidePro.com page.

Orders and Invoices

Orders and Invoices

What do I do if I deleted a cart by accident?

Don't panic, you can recover your cart immediately when you delete it.

Orders and Invoices

Orders and Invoices

How do I add special instructions to my shopping cart?

You can add special instructions to a shopping cart at any time before the order has been submitted.

Business Tools

What are Retail Price Rules?

Retail Price Rules are ways to be able to adjust the retail price you see on PriceGuidePro.com.

Others

What is the Watchlist feature in PriceGuidePro.com?

The Watchlist feature is a list you can create to notify you when backordered part numbers you add to the list are back in stock.

Others

Can I share my lists with other users on my account?

Yes, you can choose to share your list with certain individuals, everyone or not anyone from the Your Lists option.

Business Tools

What is included in the Premium Data Export subscription?

The Premium Data Export subscription gives you access to the advantages of the Basic Data export subscription plan plus Product Images, Category Data, and longer (more retail ready) descriptions.

Business Tools

What is included in the Basic Data Export subscription?

The Basic Data Export subscription gives you access to Motor State's basic part data for our stocking part numbers.

Others

Can I customize my search settings?

Yes, you can customize your search settings from the drop-down menu (indicated by three dots) to the right of the search box.

Orders and Invoices

Orders and Invoices

How do I edit the shipping address for an order?

You can edit the address you are shipping to in the cart details section.

Orders and Invoices

Orders and Invoices

How do I combine a back order with an order I am currently placing?

You will be notified when you validate an order if any back orders are ready to ship. You can then opt to combine the back order with the order you are currently placing.

Orders and Invoices

Orders and Invoices

How do I order a part number that is not in PGP, a custom part number or a special part number?

To place an order with a part number that does not come up in PGP, you will need to call Motor State Distributing and talk directly with a salesperson.

Orders and Invoices

Orders and Invoices

Who do I contact for additional information or a question about an order I submitted?

For additional information on your order, please contact Motor State Distributing at (800) 772-2678 or sales@motorstate.com. This information is conveniently located at the bottom of your order confirmation email.

Orders and Invoices

Orders and Invoices

How do I add a part to an order?

Call (800) 772-2678 to speak with a salesperson. Once you have submitted an order, it cannot be modified via PriceGuidePro.

Others

Is there a way to see previous searches or search history?

Yes, your most recent searches will show once you click inside the search box.

Account and Settings

Account and Settings

How do I update or change a credit card?

Call Motor State Distributing at: (800) 772-2678 or (269) 210-4011. Any salesperson would be happy to assist you.

Returns and Refunds

Returns and Refunds

How do I return a product?

To return a product, or ask a question about a return, you should talk directly with a salesperson: (800) 772-2678 or sales@motorstate.com

Account and Settings

Account and Settings

How do I reset or change my password?

Account and Settings > Profile > Change Password

Orders and Invoices

Orders and Invoices

How do I create a shopping cart?

You can create a shopping cart before or after searching for a product or from the cart's menu at the top of your PriceGuidePro.com page.

Shipping and Tracking

Shipping and Tracking

Where do I get a tracking number for my order?

You can track your order through the Orders option.

Others

What is a MAP policy?

MAP is a minimum advertised price.